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Rules of after-sales service

Return and Exchange Policy

1. Users who purchase products through the official flagship store of Kujie in Tianmao Mall can enjoy unreasonable return service within 30 days from the date of signing and receiving. When returning the goods, the user must show the valid purchase certificate and return the invoice. The returned goods should be guaranteed to maintain the original quality and function, good appearance, complete trademarks and various labels of the goods themselves and accessories, and be returned together with gifts. If the goods are artificially damaged, the packing box is missing, and the spare parts are missing, no refund is allowed. Logistics expenses incurred when returning goods shall be borne by users. Within seven days from the date of receipt of the returned goods, the payment paid shall be returned to the user. The method of refund is the same as that of payment. The specific arrival date may be affected by factors such as banks and payment institutions.

2. Within 30 days from the date of user's signature and receipt, non-man-made damaged performance failures occur. After checking and confirming by Kujie after-sale service center, the customer is required to return the goods themselves, packaging and accessories. If there are gifts, they should be returned together. The logistics costs incurred when returning goods are borne by Kujie.

3. Within 30 days from the date of user's signing and receiving, non-man-made performance failure occurred. After checking and confirming by the after-sale service center of Kujie, the customer will be transacted with the exchange business and the whole set of goods will be replaced. The logistics costs incurred during the exchange are borne by Kujie.

warranty policy

After 30 days from the date of user's signing and receiving, within one year, non-man-made damage performance failures occurred. After checking and confirming by Kujie Service Center, the maintenance business was handled for users.

Non-warranty clause

The following circumstances do not fall within the scope of warranty:

1. Over the validity period of three packages;

2. No order voucher, invoice or order is inconsistent with invoice information;

3. Appearance and intrinsic damage caused by human factors;

4. Damage caused by irresistible factors;

5. Any damage caused by failure to use, maintain and adjust as required by the User's Manual;

6. Failure or damage caused by forcible use of the product beyond normal operating conditions;

7. Personnel who are not authorized by Kujie will dismantle or repair them privately.

8. The contents and product information of the warranty of malicious damage instruction, including blurred damage, self-tearing, tampering, etc.

9. Faults and damages caused by other problems such as design, manufacture and quality of non-products themselves.

After-sales service charge standard

Cookie's upper limit of logistics fee is 15 yuan, and the excess part is paid by users themselves.